Follow these steps to troubleshoot your Evolynx RADIUS installation:
- Evolynx Admin related issues:
- If you see a blank page when calling Admin Program, you need to associate new file
name extensions and new settings for ASP.NET. For more information see
Microsoft Knowledge Base Article - 325093
- If you get the "Page not found" or 404 error when trying to reach Evolynx Web Admin
installed on a Windows 2003 server, it may be because ASP.net support is not installed
on the server. Open Control Panel - Add or Remove Programs applet then click on
Add/Remove Windows Components. Select Application Server and click on Details button.
Make sure ASP.net is checked.
- When starting the Evolynx RADIUS service using Services applet or Evolynx Controller
tool, make sure its current state is "Started" to "Running".
- Check Windows Event Viewer to see if there is any error messages from EvolynxRadius
service. These events are displayed under "Evolynx RADIUS Server Events" Log.
- If you find erros like "An attempt was made to access a socket in a way forbidden
by its access permissions", make sure no other RADIUS server is running on that
server. Most of the time, IAS (Internet Authentication Service) which comes with
Windows Operating System is using the same ports as Evolynx RADIUS.
- If you are evaluating the software, note that Evolynx RADIUS server will not work
more than 30 days without a valid license file.
- Make sure you have defined the client IP Address and Secret in "Clients.txt" file.
Even if you are running the Test Tool from same computer as the server is running,
you need to define that computer as a client. (Show
me how)
- By default, Evolynx RADIUS will use a MS-SQL server database on the same computer
as the RADIUS service is running. If you are using another computer as the database
server, or you want to use another type of database, you need to use the correct
"Connection String" defined in config file.
(show me samples)
- Change the "LogMode" setting from 0 to 4 to see what happens when a RADIUS request
is received by RADIUS service. (Show me
how)
- Examine the RADIUS.LOG file to see the reasone for rejected requests.
- "Invalid Packet Authenticator" : 99% of the time the problem is that the client
secret at server side does not match the secret at client side.
-
SQL Server 2005 Express edition configuration guide
- MSDE related issues:
- When installing MSDE, if you see a message like:
"A strong SA password is required for security reasones.
Please use SAPWD switch to supply the same..."
In this situation, you should run the MSDE setup.exe as follows:
"setup.exe SECURITYMODE=SQL SAPWD=<sa password>"
Which <sa password> is a password for SA account.
for more information on switches,
click here
- When installing the Evolynx RADIUS Server, if a message appears declaring that SQL
server could not be fount or you do not have enough access rights, make sure your
MSDE is configured for mixed mode, not SQL mode authentication.
- If you see error events in Eventlog with a message like "...Login failed for user
'EvolynxRadius'. Reason: Not associated with a trusted SQL Server connection ...",
make sure your MSDE is configured for mixed mode, not SQL mode authentication.
- In order to make sure your MSDE is configured for mixed mode, not SQL mode
authentication, you need to check registry for a key named LoginMode which
must contain values 0 or 2.
click here for instructions.
- If you see the error message "SQL Server does not exist or Access Denied", make
sure your MSDE SQL service is running (chech services). Also make sure SQL server
is listening on TCP port 1433. On the same computer running MSDE, run the command
"SVRNETCN" and see if TCP/IP is selected as "Enabled Protocols". Check properties
to make sure it is listening on port 1433.
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